Returns Policy

We are a proud member of the Team PRP network. If you purchased your parts through the PRP network and are requesting an RMA, please follow their guidelines.

If you purchased your parts through eBay and are requesting an RMA, please follow their guidelines.

It is our A Grade Car Parts promise to all customers, whether shipped by way of carrier or delivered personally by one of our delivery drivers, that no part leaves our facility without a pre-delivery inspection and sign-off from one of our auto parts specialists. It is our goal to make this policy as effortless as possible.

Return Request:

• All requests for returns must have the original order invoice number, and whether or not you have the original packaging, photos, and the reason for the return included in the RMA form (below). You will receive a response within 1 full business day.
• Items must be in the same condition in which they were purchased and must not have been tampered with or disassembled in any way.
• Once your return is approved, you will be provided an RA# (Return Authorization Number).
• That return number MUST be on the returned merchandise—this is the only way we can track the return process and make sure a refund is made to the correct order.
• 30-day “Buyer’s Remorse” return policy (from invoice date): Any sealed, non-tampered item can be returned. After 30 days, you would be covered under the warranty period for credit or exchange.
• Return shipping costs are the purchaser’s responsibility. Shipping and Handling Fees will not be refunded.
• Unauthorized returns (without an RA#) will be refused. All items will be inspected upon return to ensure they are in the condition in which they were approved for return.

Parcel Damage:

• We ask that all items be inspected for damage and that damage be reported to the returns team within 7 business days.
• If any package is clearly damaged upon delivery, please refuse the package if possible.
• Take photos of the package damage—this will help speed up the return process.

Freight Damage:

• Fully inspect each item for internal & external damage.
• Check the box and the unit before signing for delivery.
• Take photos of the damage—this will help speed up the return process.
• Please note: Accessory parts on engines or other parts are not warrantied, meaning refusal of these items due to damage may incur a re-stock fee.

Defective or Incorrect Items:

If an item is defective or wrongly shipped:

1. Follow the return policy above—we will ship a new item once the RA# is issued, or credit your order if a replacement is not available.
2. We will cover return shipping costs in case of an error on our end.
3. Defective parts must be confirmed by our warranty department before issuing a refund or replacement.
   • Important: If a part is defective, stop driving the vehicle immediately to prevent further damage to the part.

Buyer’s Remorse:

• The buyer is responsible for shipping fees incurred both ways (to and from the delivery point).
• Some instances of buyer’s remorse may result in a re-stocking fee of up to 25%.
• Credits will not be provided if:
  • The part is returned to our facility damaged.
  • The item has been installed (partially or fully).
  • The item is not what we shipped out.
  • Any items have been removed or altered—not in the same condition that A Grade Car Parts shipped them.

Re-Stocking Fee:

• A 25% re-stocking fee may apply to any item returned that:
  • Appears to have been opened with parts missing.
  • Is not in the same condition as when shipped.
  • Fails our inspection upon return.

Credits & Refunds:

• A Grade Car Parts will process all refunds/credits within 3-5 business days.
• Refunds shall not exceed the original purchase price.

Disclaimer:

• A Grade Car Parts reserves the right to deny any return due to customer negligence.
• Do not install mis-shipped or incorrect products—returns will not be accepted if installed.
• No returns on electrical items.